Shipping & Returns
Shipping Policy
At TimelessXoboutique, we offer affordable and reliable shipping options to our customers. We take care to package your items with care and ensure they arrive in perfect condition. Shipping costs are calculated based on your location and the weight of your order. Please allow 3-5 business days for processing and shipping. If you have any questions about our shipping policies, please don't hesitate to contact us.
Return & Exchange Policy
If you need to make a return, please email us within 5 days of receiving your package to see if your order qualifies for a return. If approved, you will need to send photos of the item and ensure that it is returned to us unworn, unwashed, clean, with no stains or odors, and in the original package and with all labels attached.
*All Returns will be given STORE CREDIT.
FINAL SALE/ CLEARANCE items are not eligible to be returned.
ACCESSORIES JEWELRY & BODYSUITS items are not eligible to be returned.
WHITE CLOTHING items are not eligible to be returned.
*Please note that the customer is responsible for the return fees, which is non-refundable.
ANY ITEM THAT IS RETURNED WITHOUT APPROVAL WILL BE SENT BACK OR KEPT BY BRAND.
We kindly ask that you please allow up to 7-14 business days for your return to be processed from the day we receive your package.This does not include nights, weekends and holidays.
EXCHANGES
Unfortunately, TimelessXo does not process exchanges at this time. If you need a different color or size a new order would need to be placed.